Privacy Policy

Travelling Workshop Limited respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store, and protect personal information when you use our website, contact us, request an estimate, book works, or communicate with us by email, phone, message, WhatsApp, contact forms, or connected systems.

Information We Collect

We may collect and process the following personal information:

• name

• phone number

• email address

• postal address

• project address

• details about the work you require

• photos, videos, measurements, and documents you send to us

• payment and invoice-related information

• communication records

• website usage information where applicable

How We Use Your Information

We use your personal information to:

• respond to enquiries

• provide estimates and quotations

• arrange site visits, appointments, and works

• communicate with you about your project

• prepare invoices and related records

• manage bookings, scheduling, and administration

• maintain internal business records

• comply with legal, accounting, tax, and regulatory obligations

• improve our services and customer communication

Lawful Basis for Processing

We process personal data where necessary for one or more of the following reasons:

• to take steps at your request before entering into a contract

• to perform a contract with you

• to comply with legal obligations

• for our legitimate interests in running and improving our business, handling enquiries, administering works, keeping records, and recovering sums lawfully due

The ICO says a privacy notice should explain why personal data is used, how long it is kept, who it is shared with, the lawful basis for processing, and people’s rights. (Information Commissioner's Office)

How We Receive Your Information

We usually collect personal information directly from you when you:

• contact us through the website

• call, email, message, or WhatsApp us

• request an estimate

• send us project details, photos, videos, or documents

• book works or make payment

We may also receive limited information from third-party platforms, referrals, lead-generation services, directories, trade platforms, or software systems where relevant to your enquiry or project.

How Long We Keep Your Information

We keep personal data only for as long as reasonably necessary for the purpose for which it was collected, including for customer service, business administration, legal, tax, accounting, insurance, and dispute-resolution purposes.

If we do not have a fixed retention period for certain information, we apply retention criteria based on the nature of the enquiry, whether works were carried out, whether payment remains outstanding, whether a dispute exists, and any legal or accounting obligations. The ICO says you should tell people either the retention period or the criteria used to decide it. (Information Commissioner's Office)

Who We May Share Your Information With

We may share personal information where reasonably necessary with:

• employees, subcontractors, or trusted trades working on your project

• accountants, bookkeepers, or professional advisers

• payment providers or banking services

• software providers used for customer management, estimates, invoicing, scheduling, communication, or accounting

• debt recovery agents, solicitors, courts, insurers, or enforcement bodies where lawful and necessary

• regulators or public authorities where required by law

We do not sell your personal data.

Data Security

We take reasonable technical and organisational steps to protect personal data against unauthorised access, misuse, loss, disclosure, or destruction.
However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Rights

Depending on the circumstances, you may have the right to:

• request access to your personal data

• request correction of inaccurate data

• request erasure of data

• request restriction of processing

• object to processing

• request data portability

• withdraw consent where consent is the basis of processing

• complain to the Information Commissioner’s Office

The ICO says privacy notices should explain the rights available to individuals and how they can complain if they have concerns about how their data is used. (Information Commissioner's Office)

Cookies and Website Data

This website may use cookies or similar technologies where applicable for website functionality, analytics, performance, or user experience.
If non-essential cookies are used, appropriate notice and consent should be provided where required. The ICO states website visitors should be told when cookies are used, and non-essential cookies generally require agreement. (Information Commissioner's Office)

Third-Party Services

Our website and business operations may use third-party services such as website hosting, communication tools, accounting systems, automation tools, payment services, customer management software, and related digital services.
Those services may process personal data on our behalf or as independent controllers depending on the circumstances.

Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version published on this website will apply.

Contact

If you have any questions about this Privacy Policy or how your personal data is used, please contact:

travellingworkshopltd@gmail.com

You also have the right to complain to the Information Commissioner’s Office if you believe your personal data has been handled improperly. The ICO says people should be told how they can complain in a privacy notice. (Information Commissioner's Office)