Our policy | Travelling Workshop Limited

Terms and Conditions

These Terms and Conditions govern the use of the Travelling Workshop Limited website and the supply of services by Travelling Workshop Limited.

By using this website, submitting an enquiry, requesting an estimate, accepting a quotation, instructing us to proceed, booking works, or making payment, you agree to these Terms and Conditions.

Company Information
Travelling Workshop Limited provides construction, renovation, joinery, repair, maintenance, and related property improvement services. Information provided on this website is for general guidance only and may be updated, amended, or removed from time to time without notice.
Use of Website
You agree to use this website only for lawful purposes. You must not misuse the website, attempt unauthorised access, interfere with its operation, or use it in any way that may damage the website, connected systems, or the Company’s business.
Estimates and Quotations
Any estimate, quotation range, pricing guide, or preliminary cost indication provided through this website, by email, by message, verbally, or through connected systems is a preliminary estimate only unless clearly stated otherwise in writing.
Final cost may vary depending on site conditions, access, measurements, hidden defects, structural issues, moisture damage, client changes, material selections, and any additional works required.
Acceptance and Formation of Contract
A contract may be formed by written acceptance, payment, booking confirmation, email, message, WhatsApp message, text message, or verbal instruction to proceed.
Acceptance of a quotation, estimate, invoice, booking, payment for works, or any verbal or written instruction to proceed shall constitute acceptance of these Terms and Conditions.
For record-keeping purposes, written confirmation is preferred wherever reasonably possible.
Variations, Additional Works and Unforeseen Works
Any additional, varied, or unforeseen works outside the originally agreed scope will, where reasonably possible, be discussed and priced separately before the relevant work begins.
Where prior discussion or pricing is not reasonably possible, including in cases of hidden conditions, restricted access, urgent protective works, safety requirements, or issues uncovered during progress, such works may be priced and charged during the course of the project.
Any verbal agreement, instruction, approval, or authorisation given by the Client in relation to the works shall be treated as valid and binding in the same manner as written agreement.
Day Rate and Unclear or Disputed Scope
Where a fixed item price, estimate line, or scope interpretation is unclear, incomplete, disputed, or cannot reasonably be confirmed due to changes in scope, hidden conditions, client changes, restricted access, or additional work discovered during the project, the Company reserves the right to apply its standard minimum labour rate of £350 + VAT per person per day.
This day rate may apply to disputed, additional, varied, unclear, or non-pre-priced works unless otherwise agreed in writing.
All such cases will be assessed based on the actual labour time required, the number of operatives involved, and the nature of the works carried out.
Customer Responsibilities
The Client must provide reasonable access to the property, working areas, and utilities where necessary, and must provide any information reasonably required for the works.
The Client is responsible for ensuring that the work area is reasonably accessible and that any permissions, approvals, landlord consent, neighbour consent, planning permission, building warrant, or other third-party approval required for the works is obtained unless expressly agreed otherwise in writing.
Client-Supplied Materials and Selections
Where materials, fittings, finishes, appliances, or products are selected or supplied by the Client, the Client is responsible for confirming suitability, style, colour, finish, dimensions, and specification unless the Company has expressly agreed in writing to take responsibility for selection.
The Company is not responsible for defects in client-supplied goods, supplier delays, incorrect ordering by the Client, or incompatibility that was not reasonably apparent before installation.
Payment Terms
All invoices are due within the payment period stated on the invoice, quotation, estimate, stage payment schedule, or other written agreement.
If no specific payment period is stated in writing, payment shall be due immediately upon receipt of invoice.
Deposits and Stage Payments
Where a deposit, advance payment, or stage payment is required, such payment must be made by the date stated.
The Company shall not be obliged to commence, continue, or complete the relevant stage of the works until the required payment has cleared.
Time for Payment
Time for payment shall be of the essence.
The Company reserves the right to suspend works, withhold further attendance, delay future scheduling, and decline further bookings while any sum remains overdue.
Late Payment and Recovery
If payment is not made by the due date, the account will be treated as overdue.
The Company reserves the right to send reminders, issue a final demand, suspend works, cancel future attendance, refer the matter to debt recovery, commence court proceedings, or take any other lawful recovery action.
Where permitted by law, the Company may also seek recovery of court fees, sheriff officer fees, legal costs, debt recovery costs, tracing costs, enforcement costs, interest, and any other sums recoverable by law.
Business Customers
Where the Client is acting in the course of business, the Company reserves the right to charge statutory late payment interest and fixed debt recovery compensation in accordance with applicable legislation, unless a different lawful contractual remedy has been expressly agreed in writing.
For qualifying business-to-business debts, statutory interest is 8% above the Bank of England base rate, and fixed compensation may be claimable depending on the amount of the debt. (GOV.UK)
Consumer Customers
Where the Client is acting as a consumer, nothing in these Terms is intended to impose an unfair penalty or to exclude, restrict, or override any statutory consumer rights.
In the event of non-payment, the Company reserves the right to pursue recovery of the outstanding balance together with any court fees, enforcement costs, legal costs, debt recovery costs, interest, and other sums recoverable by law. Consumer terms must remain fair and transparent under consumer law. (GOV.UK)
Suspension of Works
The Company reserves the right to suspend works where payment is overdue, access is not reasonably provided, site conditions are unsafe, client decisions or client-supplied materials are delayed, or continuation would otherwise be unreasonable in the circumstances.
Any resulting delay to completion shall not constitute a breach by the Company where caused by such matters.
Hidden Defects and Existing Conditions
Estimates and scope of work are based on visible conditions and information reasonably available at the time.
The Company shall not be responsible for hidden defects, concealed damage, rot, decay, unsafe structures, defective substrates, hidden pipework, hidden wiring issues, or other latent conditions not reasonably discoverable before opening up or starting the works.
Any additional works arising from such conditions may require additional cost and time.
Delays Outside Our Control
The Company shall not be liable for delay caused by matters outside its reasonable control, including supplier delays, weather, access restrictions, utility issues, hidden defects, client delays, or third-party delays.
Practical Completion and Snagging
The Client must notify the Company in writing of any visible defects, incomplete items, or snagging matters within 14 working days of practical completion where reasonably possible.
The Company will aim to address properly notified snagging items within a reasonable timeframe and in order of priority, subject to access, scheduling, and resource availability.
This snagging procedure does not remove or reduce any statutory rights the Client may have.
Cancellation Rights for Consumers
Where the contract is a distance contract or an off-premises contract with a consumer, the Client may have legal cancellation rights under applicable consumer law.
Where the Client requests that services begin during any applicable cancellation period, the Client may be required to make an express request and acknowledgement in the form required by law.
If the Client validly cancels after requesting an early start, the Company may be entitled to charge for services actually supplied up to the time of cancellation, to the extent permitted by law. (Legislation.gov.uk)
Website Content
All website content, including text, images, branding, layouts, and materials, belongs to Travelling Workshop Limited unless otherwise stated and may not be copied, reproduced, distributed, or reused without prior written permission.
Third-Party Services and Digital Tools
This website and related systems may use third-party services, including communication tools, payment services, customer management software, accounting integrations, automation tools, and connected platforms.
The Company is not responsible for the availability, performance, or policies of third-party services outside its reasonable control.
Privacy
Use of this website is also subject to the Company’s Privacy Policy.
Limitation of Liability
Nothing in these Terms excludes or limits liability where it cannot lawfully be excluded or limited.
Subject to that, the Company shall not be liable for any indirect or consequential loss arising from use of the website or from matters outside the Company’s reasonable control.
Changes to These Terms
The Company may amend these Terms and Conditions by updating the relevant page on the website. The latest published version will apply to future use of the website and future contracts unless otherwise agreed in writing.
Governing Law and Jurisdiction
These Terms and Conditions are governed by the laws of Scotland.
Any dispute arising in connection with these Terms, the website, or the Company’s services shall be subject to the jurisdiction of the Scottish courts.
Contact
For any questions regarding these Terms and Conditions, please contact:
travellingworkshopltd@gmail.com